Our website uses cookies to collect statistical visitor data and track interaction with direct marketing communication / improve our website and improve your browsing experience. Please see our Cookie Notice for more information about cookies, data they collect, who may access them, and your rights. Learn more

3D Models
- By Type
- 3D Models
- 3D Print Ready
- PBR
- Low-poly
- Discounts
- Free
Show all
By Category
Aircraft
Animals
Architectural
Exterior
Interior
Car
Character
Food
Furniture
Household
Industrial
Plant
Space
Vehicle
Watercraft
Military
Other
Scanned
Scripts & Apps
CG Textures
Best designers
Show all
Custom 3D
Hire a 3D freelancer
Work directly with a 3D artist for your project.
More
Post project
Order 3D models
No matter how many 3D models you need, we'll take care of it.
More
Get quote
For Designers
Earn with CGTrader
Freelance on CGTrader
Work on Modelry
Community

The document provided is invalid

Discussion started by haykuhi-alaverdyan-des

Back to board

Hi!

I'm new to CGTraider. On the Payment Agreement page I filled all the fields and attached a photo of my passport's first page and was waiting for it to get validated. I got this today "Payout problem: the document provided is invalid".

Is it something to do with the photo? Does it need to be photo scanned?
I can't edit it for a month. If i do some freelance work before fixing it, will I get paid once it is fixed?

Thanks in advance.
Haykuhi

Posted over 5 years ago

920

Oldest Latest Best

Answers

kamille

Posted over 5 years ago

Hi Haykuhi,

Thank you for raising your concerns.

Since we are talking about sensitive information, I will contact you via DM.

Best regards,
Kamile
CGTrader support