Today I woke up to a notice that a link to my discord channel in my cover image somehow constitutes a breach in terms and conditions of CGTrader, and that my account faces permanent termination if this is not addressed within 48 hours.
A fact that came to me as a surprise, given that I've been a CGTrader seller for several years, over which I have interacted with your staff several times, without them pointing out any irregularities with my publisher profile.
Upon reading through your terms and condition, nowhere does it state that it is prohibited to provide external contact information or social network links by such means.
Regardless, I would just like to inform CGTrader that as much I would like to comply with this rule, I simply can't since the option to change your cover image on your website does NOT work, and has BEEN broken for an extended period of time.
No matter how many times, sizes and file formats you submit, your cover image is never updated- an issue also confirmed by my peers who use CGTrader and I reckon everyone who uses the platform.
Thanks.