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"...Does anyone have the same problem with the site working?..."

Probably everyone else.
We are just too jaded.

I wrote in support of a few days ago, while there was no response.
Maybe their programmers are in quarantine?

Hi there,

We have already reported the issue to our IT department. They could not address it this week due to the work load but they should definitely follow up with a fix next week.

We will reach out to you as soon as there is an update on the issue.

Kindly,
Greta from CGTrader