Fraud-related refunds (such as fake credit card transactions), which were once extremely rare, have become increasingly frequent in recent months. In the past five months alone, I have had approximately $75 in fraud-related refunds. However, an even bigger issue has emerged with CGTrader’s latest update; the refund section on the payment page is now unclickable, making it impossible to see which model was refunded and for what reason.
Additionally, the payment methods and payout schedules (specifically for Payoneer) were changed, making it much harder to track sales and detect any payment errors. Unfortunately, I personally experienced this issue last month and if I hadn’t been keeping a separate record of my sold models, I would have never even noticed the discrepancy.
On top of that, designers were unknowingly included in donation and discount campaigns without prior consent.
I have been a member of this platform for about five years, but unfortunately, the changes over the past few years have been consistently negative. Day by day, new developments continue to erode trust. It’s frustrating to see a platform that I was highly satisfied with for so long make such questionable decisions.
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