Cgtrader sneakily enrolls you into discount program!
Discussion started by LemonadeCG
Anyone who does not participate in cgtrader's discount program, check your profile - i got a new sale and found that it was sold at 50% of original price, despite the fact that i never participate in sale offs. I went to my profile and of course - all my models are being sold at 50% discount! And when i went to my settings, "participate in sale offs" was unchecked, as it should be. I had to check it on then off again, before discounts disappeared from my products. Luckily it was just a small sale and the loss is pretty insignificant this time, but nevertheless such incidents are not acceptable. If that would be $100 model, i would have demanded compensation from cgtrader for sure.
Answers
2
Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
This issue occurred due to a human error on our end, where certain discount-related changes were unintentionally applied ahead of schedule. Sellers who had opted out of participating in sales should not have been affected, and we deeply regret that this happened.
We are currently investigating the situation to ensure it is fully resolved as quickly as possible and that similar incidents do not happen in the future. If you or anyone else notices any further irregularities, please don’t hesitate to reach out to our support team directly.
Once again, we truly apologize for the oversight and appreciate your understanding and patience as we work to fix this.
Since this error was clearly on your end, is CGTrader going to reimburse the artists who were affected with this error?
I contacted CGTrader support, they said that it was my fault and that they didn't have any communication between me and CGTrader regarding opting out the sale off promotions. I guess it means I won't get reimbursed
Read my comment above.
I figured it out. But thanks anyway.
6
Yeah. I just found out about this myself, although I found out that the checkbox "Participate in Sale offs and other Promotions" was checked in my settings. Highly unethical behavior. That program was not even due to come into force until March 31st. I replied to their email on March 5th, saying I would NOT be participating.
I wonder what their excuse will be.
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