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Cgtrader sneakily enrolls you into discount program!

Discussion started by LemonadeCG

Anyone who does not participate in cgtrader's discount program, check your profile - i got a new sale and found that it was sold at 50% of original price, despite the fact that i never participate in sale offs. I went to my profile and of course - all my models are being sold at 50% discount! And when i went to my settings, "participate in sale offs" was unchecked, as it should be. I had to check it on then off again, before discounts disappeared from my products. Luckily it was just a small sale and the loss is pretty insignificant this time, but nevertheless such incidents are not acceptable. If that would be $100 model, i would have demanded compensation from cgtrader for sure.

Answers

Posted 4 days ago
5

Yeah. I just found out about this myself, although I found out that the checkbox "Participate in Sale offs and other Promotions" was checked in my settings. Highly unethical behavior. That program was not even due to come into force until March 31st. I replied to their email on March 5th, saying I would NOT be participating.
I wonder what their excuse will be.

Posted 4 days ago
3

Yeah. I just sold model for 50% without my authorization.

How do we turn this option off?

NikolaDoes3d wrote
NikolaDoes3d
I figured it out. But thanks anyway.
Posted 4 days ago
4

I found this unbelievable!

I am selling my models for 29.9$, and this is the price I want them to be !

Does this mean I will have to double my price to account for potential sales off I don't want to be part off?

Btw, tnx Lemonade for a feedback.

Posted 3 days ago
4

I had this unchecked previously, just noticed they turned it back on for my account. Unbelievable!! Thanks for the heads up @LemonadeCG

Posted 3 days ago
3

Hello,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.

This issue occurred due to a human error on our end, where certain discount-related changes were unintentionally applied ahead of schedule. Sellers who had opted out of participating in sales should not have been affected, and we deeply regret that this happened.

We are currently investigating the situation to ensure it is fully resolved as quickly as possible and that similar incidents do not happen in the future. If you or anyone else notices any further irregularities, please don’t hesitate to reach out to our support team directly.

Once again, we truly apologize for the oversight and appreciate your understanding and patience as we work to fix this.

TazMan2000 wrote
TazMan2000
Since this error was clearly on your end, is CGTrader going to reimburse the artists who were affected with this error?
Posted 3 days ago
5

I also just found out, one of my model which was originally priced at $130 was sold yesterday for $65 because Cgtrader automatically turned on "participate in sale offs". I remember turning it off a few weeks ago...

Posted 3 days ago
1

Just got this problem too and those checkboxes were unchecked...

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