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You should contact the seller first, if he will not respond or will refuse to fix the issue, then contact support and ask for refund.
Hello- just purchased a texture pack but the only file available for download from the Purchases section is a single zip file with a 3D Studio Max scene inside. Can you check to see what's up with this? I'm on a tight deadline that's due in about 10 hours, it's looking like I'm going to lose out?
You should contact the seller first, if he will not respond or will refuse to fix the issue, then contact support and ask for refund.
contact the seller if he did't answer contact support
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