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Hi there!
If you have any questions regarding the purchased model, please contact the designer of the model. Alternatively, please contact CGT support via support@cgtrader.com and provide the following information:
Order/Invoice ID and product name
The problem encountered (including screenshots)
Software and its version used
File format used
Kindly,
Greta from CGTrader
Thank you. I contacted the artist and he said he doesn't use C4D and doesn't know either.