models not as advertised, no customer support

Discussion started by artist88mcardle

https://www.cgtrader.com/3d-models/animals/mammal/...

this model is not at all as advertised. i have written the author and cgtrader and got no response

Teddy Bear cartoon rigged this is a recent purchase. it is missing a lot of jpgs and the vray fur texture is only working around the mouth. the biped rig doesnt work with bip files or bvh files. i can re rig myself in 3d studio but thats a lot of time and effort i thought i paid to have done. i'm dissapointed with the shabby unusable 49 dollar expensive model and the lack of action from the seller or CGTRADER.

Answers

Posted over 6 years ago
0

Thats unfortunate, im sorry for your experience, are you opening it in 3ds max which is the models native format?
Hopefully the seller responds soon and you can get a resolution to your model.

artist88mcardle wrote
yes, i wish i could attach a picture or video. the vray fur works beautifully in the round area around the mouth, but no fur on the rest of his body which looked so good in the ad. And then the rigging in biped is useless to, it will accept no bvh or bip files-- the model just crunches into a ball with most poses and when the "work" its not good at all, the rig is junk. oh yeah and as you open the file it has a list of about 20 missing jpegs for material for the room around the bear, which is shown in the ad. i understand not sending the room the teddybear is in but for God's sake clean up your file before selling it. and PLEASE include the fur material-- it was THE reason i bought this pricey model. I was to use it in a proposal for a job that i will not be able to bid on thanks for your concern, i wish the seller or CGTrader took the same interest
Posted over 6 years ago
0

Hello there,

Thank you for reaching out.

I will contact you directly regarding this matter.

Best regards,
Kamile
CGTrader support

Posted over 6 years ago
2

thanks for the info, i will open the model to see what missing and i will fix the model and upload new version
sorry

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