Mistake buying and Negative rating

You can explain everything to support and they should remove negative rating as invalid.
I did it once. But in my case customer came back and write his negative review again.

There is also a scam. I know the case where buyer also bought a model and than imidietly asks for refund with explanation similar like in your case. He "thought" that this is the real thing, the thing that gave him up is the fact that he downloaded every single format available. On other hand buyer of your model in review wrote : "these people would not issue a refund because of a simple mistake." So I don't get it, is authors fault that you don't know what are you doing ? Is it author fault that you don't read description, so it will be best if author (seller) think instead of a buyer so he/she doesn't made mistake...

If customer did not download any files after purchase, then he can contact the support and he will be refunded, but if he downloaded the files, then he has only himself to blaim. Or this can be indeed a scam. In any case you should contact the support and ask to remove negative rating, as it is clairly not fair.

Hello there,

Thanks for contacting us. Based on our refund policy (https://help.cgtrader.com/en/articles/2402278-refund-policy) the client is not eligible for a refund if the file has been downloaded. However, our support team has removed a negative rating, so hope it helps.

Regards,
Gabija from CGTrader

Thanks for the answers