This is what happend when you encounter "buyer/thief", a person who thinks that he/she can get any model for free trough cgt refund system. I wrote about this on the forum some time ago exposing thief's account. The person that I have dealt with got banned at the time, because he/she keept writing bad review in anger, because cgt support didn't want to refund. As far as MO goes, it was the same as the author of this topic described, he / she buys model (in my case, multiple models from multiple sellers) and imidietly ask for a refund offering the same generic excuse everywhere, excuse that have nothing to do with the model itself, excuse like: "low res texture, bad quality or model isn't the same as the model on preview images". In order to add some "weight" to the claim he/she also wrote the worst possible review. Post name of the profile here maybe its the same person.