Download failed

Discussion started by yinling

The downloading is always failed,and customer support is always no replay,

Answers

Posted over 7 years ago
0

You probably tried to download while working on the site. The site works perfectly, it has no error.

Posted over 7 years ago
0

Thanks for your reply!
But I had tried many times.The File is very big,it's 695M, and the download would break after some minutes.
I Can't get the file.

Posted over 7 years ago
1

Sometimes that can happen with very big files. Maybe ask the artist to send you smaller files by email.

Posted over 7 years ago
1

Hi,

There can be some problems with downloading big files to some countries and if your internet connection is slower. I've heard the support team managed to fix this issue for you though - let us know if there's anything else!

Eddie, CGTrader

Posted over 7 years ago
1

Hi,

Well there are many problems when it comes to the downloading part and this is not the fault from the server side, this is basically the fault from either client site or may be the network issues or may be the country restriction.
Writing a mail to the support team will surely solve your problem and if not you can also....continue reading

Ashley.

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