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Hi there,
Thank you for raising your concerns and accept our sincere apologies for the slow reply.
As I have already informed you, the issue was resolved and you can find purchased model on your purchases page.
Sorry for the inconvenience!
If you will need any additional assistance, do not hesitate to contact us anytime at support@cgtrader.com or via live chat.
All the best,
Kamile
CGTrader support
