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Hi there,
Sorry for taking so long to respond. We hope you are doing okay. Was the problem solved? If you haven't messaged our support team yet, please reach out via support@cgtrader.com and they will help you with this issue.
Kindly,
Greta from CGTrader
Sorry I was offline for few days I haven't fixed it yet and I asked cgtrader they told they are the marketing team and can't help