Returns & refund policy

hend-z

Posted over 7 years ago

If you didn't download it, I think they refund you without problem, contact support it's better.

edwinfrankg wrote over 7 years ago

Thank you for the positive reply.

miaomiao3d

Posted over 7 years ago

So long as you have a cgtrader account you can easily press on the submit your enquiry button at the bottom left corner of the screen and ask for help.

edwinfrankg wrote over 7 years ago

Thank you for the positive reply.

eduardas

Posted over 7 years ago

Hi Edwin,

Thank you for your message! Our support team took a look, and have refunded you the purchase.

If you have any more questions, try using the bottom left corner button or writing info@cgtrader.com next time - it'll give you direct communication with the support.

Regards,
Eddie, CGTrader

edwinfrankg wrote over 7 years ago

Thanks for considering my request, Can I know how long it would take for refund ? Or Do I need to contact my bank ?

eduardas wrote over 7 years ago

Hi again Edwin, Refunds can usually take a few days, so I'd suggest waiting for a bit.

Returns & refund policy

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