Hi there,
Thanks for reaching out.
Please contact us via support@cgtrader.com and we will provide you more information about the situation.
Kindly,
Austėja from CGTrader
Ive purchased three different, models, a butterfly, a lightsaber, and an alchemy set, example: the butterfly comes with three files , i downloaded them, but when I went to open them in Chitubox, the second file read , THE SUFFIX ZTZ IS NOT SUPPORTED< ASK VENDOR FOR A RELEVANT SUFFIX PLUGIN, the others that I tried to download have files in them that give me this same reading, What do I do, I havent been able to even print one thing on this new Resin 3d printer, because of thies file problem , Can anyone help me , Thank you so much!
Hi there,
Thanks for reaching out.
Please contact us via support@cgtrader.com and we will provide you more information about the situation.
Kindly,
Austėja from CGTrader
Not all models on this website are 3D printable. Look for the STL extension. You may be able to ask the artist for a conversion, but there are no guarantees.
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