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Hi there,
Please refer your queries regarding the payment agreement directly to our support channels.
You can send an email to support@cgtrader.com or click the help button at the right hand side of the page. Our support team will be more than happy to take a look at your case and delete any superfluous documentation.
Regards,
Kristupas CGT
Thank you for your response, I'm sending an email now and raising the issue. Regards