I am really thinking to do the same.
I hate so much to not even being ask what is my preference.
I see it the same way and deleted mine too exept the free ones. I am really disappointed.
We're alternative is there to sell
Hyperwallet
Discussion started by skapricorn
I got email from CGtrader where they are proud to announce transition to Hyperwallet.
Usually when somebody is proud to announce some "faster and better" it means more problems and expences. But I don't want to be too pessimistic.
So I want to ask community's opinion.
Any thoughts?
Answers
10
Im glad to hear other people are annoyed by this new system. I have various stores all over CGtrader ive been on here for more than 3 years now and everything went well until now where I can only have one store per hyperwallet account and one paypal address so im kind of f*cked. I make a large part of my living by selling 3d models. Ive contacted both hyperwallet and CGt multiple times but its always the same response of "we dont know" or "contact hyperwallet/CGT" bouncing around getting to nowhere.
10
1st - You really start to be extremely annoying to change unilaterally things that are working as expected.
2nd - Hyperwallet has BAD RREVIEWS all over the place
https://www.trustpilot.com/review/www.hyperwallet.com
https://www.g2.com/products/hyperwallet/reviews
Average at best!
https://www.glassdoor.com/Reviews/Hyperwallet-Reviews-E1164908.htm
That is NO for me, unless you have little prints in the contract which makes us obliged to do so.
8
I do hate their business model of telling instead of asking.
Was anyone on the site asked if this would be "more convenient" before implementing?
Same thing with the AI licenses set default on. A recurring disregard for their customers.
My bet is that someone from CGT's management has shares or a cousin at Hyperwallet.
Quite the same situation for Unity ...
8
I'm on the side of those artists who are going to leave this platform precisely because of the latest "innovations".
The problem is that CGT have closed off the option of choice.
In fact, that's just one of the problems they've generated in recent times.
But that's enough to make a decision in favor of the many alternative marketplaces with a much more artist-friendly approach.
Here is more opinions: https://www.cgtrader.com/forum/general-discussions/third-party-hyperwallet-payout-process
8
I have taken down all of my paid 3D models from this marketplace due to the implementation of a questionable hyperwallet system by the CGT owners, rather than offering widely accepted options like Paypal, Stripe, Payoneer, etc. Additionally, they have frozen the earnings for sales BEFORE their "innovation" (still not payed out for December '23 - January '24)!!!
Now I prefer reputable marketplaces that prioritize artists' interests rather than attempting to withhold funds through covert means.
The fact that CGT has imposed us Hyperwallet as a new payment system is absolutely unfair ! It means that anyone that lives in a country in which Paypal is not supported (thus, hyperwallet) cannot receive any payment. And the worst part of that is that he cannot use another payment system.
What a shame !
Absolutely my thoughts
5
The Hyper Wallet agreement page states it's a faster way to pay people, but then proceeds to state it takes up to 20 days to receive payments.. What is the point and meaning of this? Did anyone ask for this? I never had a problem receiving payments directly to Paypal once per month. I don't like the idea of giving unnecessary personal information when it was never needed before to a website I never even heard of. And looking up reviews for the site, it has very bad reviews and a bad reputation. Very shady. I don't like the direction this is going. Why try to fix something that isn't broken? Now we have the burden of our money and personal data/info being in the hands of a shady website we didn't want or ask for. I can see this backfiring on CGTrader and a lot of people will end up leaving. I'm willing to be patient and give it a try, but at the first sign of trouble I'm gonna cancel my store and report to BBB.
It is a lot faster. Before, if you had a sale on the first of the month, you'd have to wait until the 20th of the next month to get paid, which could be up to 51 days. But if you had a sale at the last day of the month it would be 20 days until the payout date. So I think 20 days until you get paid is a lot better. You also can chose when you want to transfer your money to your bank account. If you're dealing in USD, the exchange rate wouldn't matter, but if you are dealing in foreign currency, you can pick a date when the exchange rate is better.
What websites are you looking at that say CGT has "very" bad reviews. A quick search and the lowest I could see is 3.9 out of 5. I think that saying CGT is shady, is a bit extreme, but the way they did the transition to AI and license being automatic was definitely sketchy.
The BBB doesn't exist in Lithuania, so I'm not sure how well that will work.
Go back and read my post thoroughly. I stated Hyperwallet has bad reviews, not CGTrader.
https://www.trustpilot.com/review/www.hyperwallet.com
If Lithuania has a tax treaty with your country (and it does with most countries), they do have a duty to ask for this information. If they didn't comply with their countries tax laws, CGTrader could be shut down.
Bullshit. in Canada only my employer, the government and the Bank I have my accounts in are entitled to my SI Number. It may be time to seek out another online platform.
I am from Canada as well, and I entered my drivers license number on the payment agreement page and it accepted it (except that there was an issue with putting in a dash). I don't know why you didn't use your driver's license.
What I meant was, that CGTrader has to abide by tax laws. If you want to make money on this site, they have an obligation by tax treaty to ensure that the person making monies is somehow identified by a government ID. This is not new and if it isn't already implemented on websites such as this, it will be soon. The government wants to know your income so they can tax you on it. It's not some scheme to mine your personal information.
I tried my drivers license here in PEI but it kept coming back as the format was incorrect and there were not enough digits.
I am from Alberta, and initially I had a similar problem. Our license numbers have a dash, which the CGTrader approval system did not like. I emailed support and they said to leave the dash out and it did work. So perhaps try emailing support@cgtrader.com for advice. Perhaps try a zero before your numbers. I do think that CGT needs to figure out their verification software or provide some drop down help. People will enter in information exactly as shown on their identification. Letters, numbers and special characters. The software should be able to handle that.
I do not have a dash in my drivers license. My drivers license has only 5 digits and the form did not like that. IN PEI are drivers license No. is only 5 digits at least mine is. Regardless this weekend I will be looking into a different platform for my current and future model sets.
4
In general, from all the previous messages from users, I understand that these actions taken by the СGT are useful only to the СGT itself, and only created difficulties for the creators of 3D content, and in some cases they are absolutely absurd. The initial consequences have already begun to appearю
Moreover, for what compelling reasons are some states missing from the list of countries?
Or maybe the CGT decided to “bend over” for political reasons? This is absolutely unacceptable!!!
You're right. We have nothing to do with political issues. We are only creators and artists.
It's absolutely disgusting! So (as I got) we have no choice and CGT is forcing us to the worst...
I'll reserve judgement until I see it working. I've never heard of the PayPal Hyperwallet, so I'll have to investigate. Hopefully there are no extra fees on more frequent, and thusly, smaller payouts.
@TazMan2000 customer reviews are very bad (mostly 1* sometimes with notices like "If I'd can give zero stars or negative value................."). Nothing new about PayPal carnivore business...
@skapricorn, It works for me. Most people don't leave reviews. Only when you have a crappy experience, do people tend to leave reviews.
3
Just received e-mail about payout transfer to the hyperwallet and invitation to set up my account. The amount of personal information required is quite mind boggling. Spent almost an hour in trying to activate that damn thing and get access to my money - no luck. Those corporate people are really good at building obstacles between you and your hard earned cash.
Ohh yes, i spend lot of time too. I needed to find Company registration documents to finish all that :)
Trying to verify my hyperwallet account.
Where on earth do you find your 'CGTrader ID'? Its not your name, tried that.
Settings, payment agreement. There will be in bold numbers.
3
Whether Hyperwalle is good for some or bad for others, I also hate being forced into one method of receiving payments.
For a week, I have been suffering from a failure to activate my Hyperwalle account
I, for my part, updated the payment agreement and provided the required information
But until now I have not received any activation email from Hyperwalle
However, I see a mark on the payment agreement page that says it has been verified
I have about $3,000 in receivables that I cannot receive
I sent an email to Hyperwalle and their response was that I should return to the cgtrader question
Also, I sent an email to cgtrader support to resolve the issue and was shocked when I received a strange response, “I cannot help you because you do not have a Hyperwalle account yet.”
I wrote to him that I cannot create a Hyperwalle account and that cgtrader must create an account on my behalf
I have not received any answer or solution for two days
Hopefully they will resolve your issue soon. Keep in mind that today is New Year's Day for them. In about another 12-14 hours, all of the staff "should" be back to work. I'm assuming that over the holidays they accumulated a whole bunch of higher level problems that the people that were working over the holidays couldn't solve.
@TazMan2000 Thank you for your reply
I have no choice but to wait
3
Hello everyone, we are monitoring this thread and we will be trying to respond to issues as fast as possible. All of the information you will need can be found in our latest blog post. In it you will also find a link that takes you to a step by step guide on how to onboard to Hyperwallet.
Hello. Can you please advise me what is the length of time to continue to stay on Payoneer?
If I received a letter today saying I need to transition.
And the second question, if for example I did not manage to switch in time to the new payment system, for some period of time, will the system of the site CG Trader hold my not received royalties until the full transition?
Where is the part in our contract, that says that you can change unilaterally the payment option that we agreed on the first place?
I want to keep the setup I have at the moment.
3
Probbly End of cgtrader'like platform is very close 3-7yrs : - Artists come here in internet to get Rid of gov. and feel free somehow to share-sell content, and introducing this (improvement - headache!) is making us to be more distanced, and even against whole platform. But of course termsOFservie it's not forced, wanna join - accept, not accepting - goodbye. Its understandable. - Not giving the Community a ways to choose.. is a bad sign! - ai piddle-experiments... whey have on their servers a laaaarge database of (topology wire example) load them into an smart' bad*ss ai engine' and as result No need in 3d content sellers (that is to say - not need to share money). That's exactly what each of us would do. I think this is the future of all 3dSelling platforms. Just enter some keywords.. and press generate )) (maybe alittlebit fantastic .. but think of it in light of this aiStuff is galloping evolving) . - Even paypal is not 100% secure .. Whole last year i've recived a tonn of scummers messages on mail attached to paypal .. Dont think this hypPerwallet) will change somethig. - Data! personal data! of course this is Vital for selling an 3d model of an apple ") on 3dstock, and no way without yo data.. social insurance number,phone,email,adress,driver's license,Postal code,datebirth, datedeath... What for ?! anyway in case of conflict - Blocking your account without any explaining , erase all data.. pff" it's easier than ever. - In Fact - most interesting question is who's real initiator of thisKind of changes, no matter what it is (hypErwallet,terms,royalitypolitic...). In substance - CgTrader cant do whatever they want, they have laws-restrictions on their back, + Paypal have theirs.. (i mean Local-Regional-global laws-restrictions). If u understand who's initiator, then is simple to calculate the next steps. Despite all of this.. i understand all Kind of this platforms, they have investors,bills,credits,sallaries... 1rst of all is money.. community-people is 2nd thing. Nothing unusual. To Artists - Dear friends ") Dealing this and all further changes... Take it easy, without any rush-rage no warm blood. Try to create-find your own "lagoona" (at least Cooperate!each-other)
3
As I could figure out, Hyperwallet is not Paypal. It's connection to Paypal is that you will withdraw your funds into Paypal with very small fees (for countries that use it). If your country doesn't ise Paypal, you may choose wire transfer or bank transfer. For USA, Vimeo also is available. What annoyed me, is that for my country the bank transfer fees are very high.
I asked that direct to paypal support! Treir response was - Hyperwallet is a Paypal product -But- operates Independently, if u have any difficulties - contact hypewallet support ") What a beautiful wording.
Waiting for next move- hypewullet Fee increase
3
I've sent them this:
"I still haven't signed up for your "hyperwallet" because you forced this innovation and removed the regular PayPal and Payoneer that worked fine before.
You have deprived all of us of choice.
So I will deprive you of my 3d models and the ability to make money from them.
I decided unpublish all my models until you will not get us choice.
And I ask you to send me the CURRENT payment agreement concerning my current state and account and payout my current earnings concerning that payment agreement.
Bring back the WORKING methods and add the new one as an OPTION, not the only option!"
Will see the answer.
If you set your country currency from Hyperwallet, it may also decrease the rate. Better to put USD for transfer.
Unfortunately this does not change the transaction fee
With your next payment (should be on Wednesday) you will receive invitation by email to activate your hyperwallet account. Click the link and follow instructions.
2
Since now I chosed "bank transfer" as payment option and waited to reach the 200$ mark to get the paiout someday. But when I don't change to Hyperwallet I will get my money ... NEVER, right? That really sucks. And I don't want to use Hyperwallet that has very bad reviews and wants lots of personal information... I will continue to monitor the discussion and experiences with Hyperwallet here.
Hello, we've been in the process of moving to Hyperwallet for some time now. We've been doing it in batches with many users having transitioned with no major issues.
2
I think facebook knows about you much more than paypal or hyperwallet will ever ask. They provide financial service, so they need to have some info to identify you as legitimate entity. I think the information hyperwallet is asking is pretty comparable to the one you're required to provide when you want to open bank account.
Regarding bad reviews, when did you last time went to trustpilot or similar sites to say that you are happy with a site, or service? People only goes there when they have issues. It's natural that you'll find mostly negative reviews there, unless the site is buying fake positive reviews to skew results. I can understand frustration from the people who used payoneer or other payment transfer methods, but for those who used to get paid through paypal, basically nothing has changed.
100% agree
I don't use Facebook or any other social media so that's not relevant. My Paypal has been verified since 2006, so this switch is completely unnecessary. Now they are asking for my ID in order to get paid on here.. Absolutely ridiculous. Giving them my social security (which I don't feel safe doing so) wasn't enough for them apparently.
Hyperwallet is a service by PayPal. You can get paid to your PayPal with no issues, just like you used to.
From now you will be paid weekly on Wednesdays. More frequent payouts to you, more fees to the bank - everyone's happy :]
Happy here only CGTrader, because no need to send almost all money in one go. Now they will have more money to spend. Because of payment delay after sale. I hope they can hire some people for support. I’m waiting about 20 days for answers from them. Remember days when they were answering in same day. Oh these was great days :)
Greetings back, not yet from here.
I’ve just verified my hyperwallet account. When will I get paid?
I didn't get anything on the 20th. Somebody bought my model on the 17th of this month and I didn't receive anything
Just know that if you do not withdraw funds within 90 days of receiving them, there is a $2.95 USD/month storage charge.
1
There is a link at the bottom of this page called "Help Center". It has a lot of good information such as this;
https://help.cgtrader.com/hc/en-us/articles/360015145117-I-just-sold-my-model-When-will-I-get-paid-
I tried signing in to hyperwallet but my email isn't registered. And I have paypal too
From my understanding, you have to get an invitation email from CGTrader. I'm noticing several artists haven't yet. It could be a glitch from CGTrader but check your junk mail folder since some email platforms may have automatically classified the email as "phishing" or similar.
I checked and nothing for now
Copied from Help Center "Royalties become payable 20 days following the sale or successful completion of a 3D project. Payouts are issued on a weekly basis, every Wednesday. Royalties for Wildcat projects become payable on approval of the delivery."
If you sold a model on the 17th of this month, by my calculations you should be getting paid on Wednesday January 10 or so.
Alright. Thank you
1
Did anyone managed to figure out for which period payments are being transferred each Wednesday? I though it should be for a week before the payment, but it doesn't look so. It used to be very clear with the old system, when the payments were made for a calendar month, but now it's quite a puzzle that i wasn't been able to solve on my own yet.
you are right! i feel pretty confused too. CGtrader paid me a part from last month and added the difference from the last month to this one... you can check payment information... It's pretty strange in my case.
I am 100 % sure you will receive the mail about mandatory change for the payment method... As I received it yesterday... I also used Payoneer before... They decided to make gradual changes for artists.
You might be in the next wave... But its mandatory for all
1
Well I got my first payment this morning not sure how this fn thing is supposed to work but before this I was expecting 97usd on the 20th from dec sales. This morning i recieved $18.90 into this bullshit hyperwallet and was charged $2.56 fees on that WTF!!!!!! That is FN Fucking ridiculous. This weekend I think I will take the time to move my models to a different platform. To put this fee into perspective on previous payout amounts of this size I averaged $0.40 to $0.66cents. Also why 18.90 what happened to the 97, when I look at my account now the remaining of the 97 is lumped in with recent sales as a total and has now changed to yet to be paid.
The fee of $2.56 was charged for your previous payment to your PayPal. Fees were always deducted not from the current payment, but on the next payment.
Hyperwallet is not even paying me for the correct amount of sales I got.. On top of asking for my ID when I gave them my social security number. Guess I will have to find another website to sell on. What a shame.
The money you earn is transferred to Hyperwallet after about 20 days. You have the option in Hyperwallet to leave your money there until you chose to transfer it to your bank account, or you can schedule it to do so automatically. So if you like the 'once per month' payment, you can log in at the end of the month to transfer your monies.
1
I am confused by the new payout frequency. Before hyperwallet I was slated to get 97 and change usd on the 20th. Today I received 18.90, so when will I receive the rest of the 97???? Instead now my payment information just states I have 152.88 yet to be paid with no further dates or break down. Tell me again how this forced new system is better for me?
Hello, you will receive them with your next payout, which will happen 20 days after your next model sale.
1
If you reside in EU and you obey tax laws, you have to generate (and report) invoice for each payment. If there is no option to change payment frequency or payment minimum I will really consider if is worth the hassle to generate 52 invoices per year and give all that personal info for a few bucks. Especially when this site is already broken beyond repair.
Hello, with Hyperwallet you can withdraw your funds once per month so logically the need for many invoices gets eliminated.
Payment happens when CGT sends me money. So is it at the moment I receive them in to Hyperwallet or at the moment I withdraw them. Serious question, because information about what Hyperwallet actually is, is not easy to find and decipher.
Who owns the money in my Hyperwallet. Are they already in my possession or not.
This month i need make 5 invoices, for every Wednesday :(
I was thinking maybe there is a way to calculate all transfers in month and make one invoice with backdating, need to talk with bookkeeper :)
@HQ3DMOD Tell me then what he told you. I can already see a problem with exchange rate which needs to be for exact day for each payment.
1
So I just activated my Hyperwallet account and im wondering if that account can only recive money from CGtrader or other entities too? When i'm logged in hyperwallet the link is "https://cgtrader.payouts.hyperwallet.com" and there's cgtrader logos on it. So im just curious
I think each payer will have to generate a separate account/portal. But you should be able to automatically transfer it to either your PayPal account, or bank account.
1
about "leave the platform" ... who knows.. sooner or later other platforms will do some insuportable changes too.. and again headache! As i see, Almost all 3d platforms (~7of10 of them) pull the blanket over themselves.. Looks like there is an Demand arises, need of simple 3dselling service(friendly to sellers and customers as much as possible).
1
I have the same case as MozzarellaARC. It said paid but no money yet.
1
So I have 6.5$ in my hyperwallet and when I transfered it to my bank account it cost around 4$ in fees. Why is that can someone explain this?
Because banks and other financial institutions take fees for their service. You don't expect them to be charity organizations, don't you?
LemonadeCG is right. Banks only think for their interest. It is capitalism, you know ...
LemonadeCG yeah but that doesn't mean you can take 70-80% of the money, that's basically stealing.
I have sales from Feb 26-27th that should have been paid out today and nothing yet.
Still not payed out for December '23 - January '24 (even before this "hypercrysis" innovation)...
This is why I said goodbye to this "marketplace". In fact they just stolen my money!
A lot of great alternatives on the market.
1
They is no payment yet and its wednesday.
Same here!
Very bad and sad :(
Did anyone of you send a message to support? The first thing I would do is send an email to support, rather than posting a comment in the forum.
I'm missing my payment this week as well, but I'm sure it will get resolved soon. If it's not in by next payment period, I'd send an email to support.
Hyperwallet is PayPal :)
@HQ3DMOD then it means we will get less money than we getting now...
):
You guys getting money? ¯\_(O.o)_/¯
I think the change is being implemented in batches, you probably will be on the next wave.
0
I'm luckily not in the club yet but I have some questions.
So there is only one option - weekly payments and no payout minimum?
And what about currencies? You receive USD to hyperwallet and then you withdraw to your local currency? Any fees included? What is the exchange rate? Paypal's exchange rate isn't good but I can imagine it can be even worse.
There's no fees for transfer to your bank. If your account is in USD, then you're lucky, otherwise paypal exchange rate will be applied, which is really bad, but what can you do about that. Basically, if you used to get payment to paypal before, then nothing gonna change, except that you will be paid on a weekly basis from now.
Weekly payments are burden for me. I have to do taxes administration for each payment, which is annoying and embarrassing for lower incomes.
We can imagine worse: Paypal multiplied by Paypal. + more hassle with tax administration. "Thanks" for it, CGtrader. If I will face with any problems during hiperwallet registration, I will remove all my models from CGTrader (anyway my models are nothing comparing with all CGT 3D bank and even comparing with stores of very productive designers that has thousands of models.)
I agree, that weekly payments are a problem. I'm thinking that they are trying to accommodate those users, who sell a $2 model, and immediately post a message in this forum, as to why they haven't been paid immediately.
Hello, weekly payments mean that you will be getting your money in your Hyperwallet account in a weekly basis. From there, you can decide when you want to withdraw your funds into your bank/pp account. It can be once a month if you choose to do so.
You don't need to have paypal, pyoneer, or any other account, hyperwallet is separate service.
You can set it up to transfer to your PayPal account. There is a fee for that though.
I do not know that much about crypto, but i think it's a good idea :)
-1
It looks like payout fees are no more. That's a big plus. I will also try to figure out if my bank allows me to open account in USD, that would mean i can chose more reasonable currency conversion. In the end, this hyperwallet may end up better option for my wallet. We'll see.
"payout fees" on CGT were always peanuts. To celebrate it as a victory is absurd and inappropriate. The only what "We`ll see" is where it leads when the bottom line is drawed and right now it looks bad due to massive sales drops for most vendors, bugs on CGT with payment processes and other million bugs on this marketplace. And the AI-Love thing that as it seems disgusts many here causing them to quit CGT hence shrinking that thing and discouraging potential buyers who run to the next best alternative. Have a nice day and enjoy to count your bucks in your wallet in next time.
Payout fees is only peanuts for those whose payout is peanuts in the first place. For the rest of us it's about 2% and caps at about $20. I wouldn't call it peanuts. And i'm more than happy to not having to lose thus money to the bank, not to mention added benefit of option to chose fair currency conversion and not extremely greedy one from paypal. If hyperwallet is worse option for you than the previous ones, fair enough, everyone has his own preferences, i don't call it absurd and inappropriate.
@LemonadeCG
"Payout fees is only peanuts for those whose payout is peanuts in the first place"
As I already wrote, you are indeed a truly ARROGANT, BOLD and OFFENDING person. If we would meet in real life, I would show you "keyboard-warrior" how to behave yourself with respect to other persons and your enviroment! with ease.
Yes, there was.
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