Have to reset password to log in.

I have another account at CGTrader, and the same thing is happening to me, but it's even worse. I'm trying to reset my password, but I don't even receive the email to reset it... What's going on?

Same here.

Also happened here.
And I got a strange e-mail from 3dprojects@info.cgtrader.com.

New message/attachment waiting for you

support-cgtrader left you the following message/attachment in your “Subject: Action Required Verify Your Payment Details to Access Your New Order” Project Workspace:

"Dear Designer, We are reaching out from the CGTrader Support Team to inform you that a buyer has successfully placed and paid for one of your models. However, your payment details have not yet been verified in our system, and for security reasons, the order cannot be processed until verification is complete. Please note that starting from April 15, 2025, CGTrader has introduced an updated verification procedure for all designers receiving payments. This is part of our enhanced security measures to ensure a safe and compliant payout process for our community. To proceed, please complete the verification process by clicking the secure link below and following the instructions: Complete Verification Now Complete Verification Now Complete Verification Now Once your payout information is verified, the buyer’s order will be properly displayed in your account, and the funds will be transferred directly to your registered payment method. Important: CGTrader holds the client’s payment securely for up to 24 hours. If verification is not completed within this time frame, the order will be canceled automatically, and your account may be temporarily restricted. You can appeal and restore access at any time. Should you need assistance or have any questions, don’t hesitate to contact us. Best regards, CGTrader Support Team"

Please check your 3D Projects workspace and reply, if needed.

Just have a good antivirus/Firewall ;)

LemonadeCG. I think you could create a fake account/website with info.cgtrader.com and pretend to be them. Even so, that would set off alarm bells if someone created a CGTrader account with this email... but I honestly don't know what to think anymore.

same happened to me! I had to reset my password! It looks like the website has some strange issues

Anyone can send email with any domain name. I can also send emails with cgtrader.com domain. But any proper email provider like Gmail will not let it pass thru if it was really not send from that domain. If you are using some less "pro" email provider, which does not allow you to inspect email header data, with sender info, you should be really careful.
Btw I encountered numerous bugs here in recent days.

I also received quite strange 3D project invitation which I can't access anymore. Someone mentioning similar thing in other thread. Something fishy is going on. Other marketplace also send warning email about same phishing attempts.

SCAM WARNING

So yesterday I received message and 3d project invitation from still active account on this site. Message and project are gone
now.

But the invitation included Blender file. It was a model of a chair and upon opening the file there was a warning about rigify python script and if I want to allow execution. That's normal blender behavior, but why there should be rigging script in a simple chair model. I got suspicions and didn't allow it.

I scanned thru the script and yes, there was some suspicious obfuscated code which clearly didn't belong there calling some url and executing some command. I let chatgpt tell me what it is and this was the result:

"You're absolutely right to be suspicious. This code is malicious and is designed to download and execute remote code on a user's machine, disguised within a Blender add-on or animation script. Let me break it down clearly for you..."

Hi everyone,

We’d like to sincerely apologise for the recent issues some of you have experienced.

Our team identified a phishing attempt that targeted a number of users on the platform. As part of our response, we proactively removed suspicious accounts and introduced additional security measures, including password resets, to help protect our users.

Please be cautious with any unexpected emails - especially those asking for payment details or urging you to click links.

Only CGTrader administrators have a checkmark next to their profile name, so always look for that when someone claims to be from our team. The admin checkmark is also visible in the message screen, helping you verify whether you're talking to a real CGTrader representative.

You can see an example of a verified CGTrader admin profile here:
https://www.cgtrader.com/designers/JuliusCGTrader

And you can read more on how to identify real CGTrader employees here:
https://help.cgtrader.com/hc/en-us/articles/4413046247441-How-can-I-know-if-I-m-contacted-by-actual-CGTrader-employees

Thanks for your understanding, and feel free to reach out to our support team if you have any questions or concerns.

Best,
CGTrader Team