Why can't my buyers comment on my 3D model?
Discussion started by DIL3Dstudio
Even though I click the (Write a comment) button in the menu where my buyers can comment on my 3D model, it doesn't go to the next step....
Answers
To get problems resolved quicker, send an email to support@cgtrader.com. Posts here may not be read for several days or longer and giving the staff an email is always the first thing I would do. However, before contacting them, verify that everything is working on your computer first. Reboot, clear cache, upgrade OS and browser. Try another device like your phone, or tablet if you have one, to see if works there.
Thank you for your support. I will follow your method.
Thank you for your support. I will follow your method. But it doesn't work for some of the newly uploaded models.
If that is so, then there must be a problem on CGT's side. I'd recommend contacting support since it does work on some of your models. Which is one of the models that it doesn't work on?
I can comment on it, so it works for me.
Perhaps your browser isn't refreshing the display automatically.
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