Good morning,
first contact the seller and explain your problem objectively, if nothing comes of it contact support.
Enrico
Hello.
Hello, I need help with opening fbx files. Not sure I am doing correct procedure but I will not get the same results as the photography. There is no texture when I open it. It only look like pink with no texture.
I need help, when you can. I am available using Blender. English is not my first language and I am using a translation mechanism. What am I doing incorrectly? Thank you.
Good morning,
first contact the seller and explain your problem objectively, if nothing comes of it contact support.
Enrico
In blender, pink means a texture has been assigned but the path to the file has changed.
You will have to re add the texture manually in the shader window.
Once you save your file it will open properly.
In Blender, you can try in top main menu File -> External Data -> Find missing files and select the main folder of the downloaded models. If it was exported properly and the textures are included it should assign them automatically.
On the side note, the sellers description of the models is total BS and a red flag.
it may be that the textures are not in the same folder as the fbx file
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