Purchased items not loading

they don't load the jobs part at all :(

I can't even purchase what's in my cart, the site is loading infinitely

Same can't go to cart or checkout

Same for me, loading infinitely when trying to access anything that requires being logged-in to view.

Same for me too! Anyone know how long it's been down for or when it will be fixed?

For several days I have tried to purchased on this website but the cart features don't work. I added two items to my cart and when I click checkout the page just hangs on load.

I have tried Mac Desktop with Chrome and Safari
iPhone with Safari
Windows 10 with Chrome and Binge

I'm pretty sure it isn't me at this point. Any help would be great.

yes i cant seem to be able to load purchase or incart

I have contacted them through email support@cgtrader.com
I have gotten a response. This is what they sent.

Hello,

Thank you for reporting this to us. We apologize for the inconvenience you are currently experiencing with the technical issues on CGTrader.

Our team is trying to identify what's causing the issue in order to resolve it as soon as possible. We understand the importance of this matter and are doing everything we can to resolve it as quickly as we can.

We would appreciate if you could provide us with more detailed information about the bug. Please answer the following questions:

Did you receive an error message or code of some kind?
What device and operating system are you using?
Which region are you located in?
Do you have any screenshots or videos of the browser screen that you can share with us?

Could you send us a screenshot of your console view? This would help us immensely.

These are the steps that you should take in order to take a screenshot of the console view:

Have chrome open
Open up browser developer tools with Shift + CTRL + J on WIndows or Cmd-Option-J on a Mac
(Alternatively, right-click the mouse on the page, click on inspect, then choose the Console tab and send us the full page under the console section)
In there, open the ‘Console’ tab
Refresh or navigate to the problematic page
Try to make the developer tools window big enough so that all the information is visible
Wait until no more log entries appear
Make a screenshot, such as this one. (photo can't be uploaded copy and paste the gyazo link to view it) https://gyazo.com/b7dcabc67e036209f5815a1752887483
Providing as much detail as possible will greatly assist our team in identifying and resolving the issue.

Thank you for your help.

Best regards,
Greta

please everyone contact Support@cgtrader.com

Hello everyone,

Please accept our apologies for the technical difficulties that affected your work on CGTrader.

Our IT team is working around the clock to identify and resolve the issue as soon as possible. We are aware of the impact this has had on your experience with our platform, and we want to assure you that we are taking this matter very seriously.

We understand that the bug has primarily affected users in parts of the US and Canada, and we are doing our best to get to the root of the problem.

If you have any further concerns or questions, please do not hesitate to contact our support team.

Kindly,
Greta from CGTrader

For anyone having trouble who can't wait for the fix, just use a VPN and choose a European location. Doing that worked for me.

Yep I finally got my cart to load after two days, paid, payment went through. Now i can't download my files. The page just keeps churning, Frustrating

Now the system just takes your money without even giving your items