Problem activating hyperwallet account
Discussion started by thesilverman2010
I updated the payment agreement
I filled out the required information: name, address, email, etc., then clicked the OK button
But I have not yet received the activation email from HyperWallet
When I click on the link at the bottom of the payment agreement page and follow the instructions to activate the account, but it does not respond and shows me a message saying that an invalid email address
Answers
So far, my identity has not been verified. I even had to request a passport, which will be issued within two weeks from my country’s government. I hope that verification will be done through my passport.
1
I had trouble with my payment agreement as well. It initially didn't accept my identification number. I emailed support@cgtrader.com and it was rectified in a day or so.
Keep in mind, in Lithuania they are celebrating Christmas and may not reply until the holidays are over.
Thank you for your response
- I contacted support@cgtrader.com and their response was that I should contact Hyperwallet support
I sent an email to Hyperwallet support and their response was that I should contact cgtrader
- Why all this nonsense?
- I just want an activation email to be sent to the account I registered, or to be informed if there is a problem.
OMG. It's almost like dealing with government departments. I'd email support back with Hyperwallet's email and tell them to figure it out themselves. It still is the holidays, so perhaps the least qualified person is handling the problems while the more senior employees enjoy their time off for both companies.
Those type of "canned" answers are common with a lot of helpdesks, to buy time to get this solved later or when more senior personnel come back.
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