Payment process questions

Discussion started by julialt

Hi guys. I'm new to CG trader. How do I know when a client has made the payment? E.g. How do I know when it is safe to send the client the work files, guaranteeing that the payment is secured as well? I am currently working on a job and I haven't received any notifications. Will the payment reflect on my CGtrader account instantly? I am worried that I will deliver the work and not get paid for it. The status of the job I'm working on said "running" in one tab and when I checked the job in my conversations it said "declined". However the client says he agreed to hire me. Can a client cancel the job after it has been started?

Any advice would be appreciated.

Julia

Answers

Posted over 6 years ago
0

Actually, when you are selected for a job you applied, you receive a notification and when he selects you he prepays, but if it's written declined it means that the client declined your offer.
May you send me a screen capture of your "my jobs" screen that I can see it please ? Thanks in advance

Posted about 6 years ago
0

Did you solve your issue?

Posted about 6 years ago
0

Hi. No I didn't really solve the problem. I am still not sure why I was seeing two different statuses on two different pages from the same website. It turns out that the client was a scam, I began working under the impression that the job was running. However the client must have cancelled the job or something, because he disappeared halfway through the job and never paid.

onnimra wrote
Damn I'm sorry to hear that... yeah it is kind of misleading how project's steps are dealt with from the website... Did you try to contact support and explain what happened? Maybe they can do something about it
Posted about 6 years ago
0

No, I haven't tried that. Thanks for the suggestion.

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