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It would help if you gave us a link to the product. But if you mean the Roman City Set, then there are no files showing up for it. Try re-uploading the files.
is it because the file is over 5 gb? but upload went fine
Yes i talk about Roman City Set
Possibly, the note on the upload page says that single file size limit is 5.5G. But you would expect that to come up with an error message. Personally I'd try reducing the filesize and see if that works.