Changing my email on this CG Trader Forum

Old thread but still very relevant since no changes have been made. I have the same problem as I need to change both e-mail (old abandoned yahoo.com e-mail) and password (compromised by another site).

Wouldn't it have just been better to offer app-based 2FA auth as a means of proving our identity? Now I can't change pass or e-mail and am too lazy to contact support about it. I no longer have any business with this site and was trying to change password out of courtesy so someone else doesn't log in and commit some malicious act.

Yes you probably right, it would be better to open a new account then. Gmail sometimes get blocked if for some reason you do not receive the confirmation code in your phone, anyway, no big deal, I can still use this account the problem is that I do not get the notifications. Or better to close it then open a new one. Lets see what customer support tells me to do,
Thanks !

Requiring to have access to the old email really DOES make sense, as it makes accounts much safer from hacking. It would be alarming to know that cgtrader support can help you without access to your old email.

Hello,

Contact with Support team via support@cgtrader.com.

Regards.