Purchase Form Errors?
Discussion started by luxxeon
Today I was contacted by a potential customer that they were not able to purchase one of my models after several attempts. The submission form was either timing out or causing a page error. I've already sent a message to the Zendesk Help, and I asked the customer to contact Support email, but I'm wondering if anyone else has had complaints like this recently? I see some other threads about website issues so it has me a little concerned. There are sales coming through, so clearly the system is functioning ok, but I'd hate to lose a sale to a system error. I don't think it's a user error, but I'm posting this here with the hopes of getting the attention of someone at CGT to help solve this for the customer. Thanks!
Answers
0
Do you know where your customer is purchasing from ?
I used to have the same issue as a buyer when located in Vietnam. Sale never went through. For some reason, I stopped receiving OTP from my bank when purchasing from CGtrader. I asked CGTrader and explain me the issue was coming from my bank, not them. I changed my phone number, and all went back to normal.
CGT support seems to think it has something to do with the customer's browser. They've suggested he clear the cache/cookies and try again. I'm not sure if it would be an issue with his bank. He seems to indicate it's a website form issue but didn't elaborate beyond that. I also requested he contact Support on his end too, and he said he would. I just sent him a message with the suggestion CGT Support sent back to me, but I don't know if he actually contacted them himself as well. I have a feeling CGT is correct and it's merely a user-end issue with his browser, because I haven't had any other complaints and sales seem fine overall.
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