Potential issue with PRODUCT SUPPORT messages....
Discussion started by FatCats
hi, i recently got a product support query for a product of mine..... i got a mail in my gmail account and that is how i was alerted about the query.... i immediately answered the customer's questions....
the problem is that the customer had posted a follow up question but i never got an email alerting me to it in my gmail account..... had i not manually checked the query here at CGT, i would have missed the follow up question..... could CGT please make it so that every reply is alerted via the user's connected email account..... thank you....
P.s. i double checked my spam and trash folders to make sure no CGT mails ended up there.....
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