Two models don't seem to come with textures despite listing them?

Discussion started by lolilolol

Hello! I just purchased two models off of CGTrader, and neither of them seems to have any textures. The two models in question are here:

https://www.cgtrader.com/3d-models/furniture/other...

and

https://www.cgtrader.com/3d-models/food/beverage/s...

Is there something I might be doing wrong? I'm fairly new to this site so I'm not familiar with everything as far as how it's done, but past models I've purchased have come with a folder and textures.

Answers

Posted over 7 years ago
0

Hi there,

Firstly, you can contact the designers directly and ask them to follow up with textures if they are missing.

Secondly, feel free to contact info@cgtrader.com and they will sort the situation out with a refund.

Thirdly, and I can't stress this enough, and sorry for my insecurity here - but I don't see your account having purchased anything on CGTrader. So it all seems a bit irrelevant at this point?

Have a great week!

Cheers,
Eddie, CGTrader

lolilolol wrote
Cool, I reached out to them and hopefully they'll get back to me. If they don't, I'll email you guys. And yeah, I'm sorry about that! I initially bought them under a guest account, but I have the invoice. I only created an account to message them about the textures and post in here.
eduardas wrote
eduardas
Well, feel free to let me know if there's anything else!

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