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Did support@cgtrader.com ever reply back?
”refused”
Discussion started by acacac
I tried to buy "Space Marine Low-poly 3D model" and "Sci-Fi katana sword PBR Low-poly 3D model", Both my credit card and paypal are rejected with the message "refused".
I have tried other browsers and incognito mode, but they are also rejected.
I have emailed cgtrader about this problem, but have not received a reply in 24 hours.
Answers
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I just received a reply and confirmed that my credit card company recognized cgtraer as a suspicious site and blocked it.
I will provide feedback if I can address this and make the purchase.
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I just tried to purchase the "Sci-Fi katana sword PBR Low-poly 3D model" at 30% off again, and I was able to do so with the same visa card as before!
It seems that they will accept the card that was rejected after some time.
I guess they must have fixed that problem. I don't think this will be the end. I hope others post issues with purchases and contact support.
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