rating
Discussion started by peter112
someone has rated a model from me negatively can i have a look what they say about it ??
if there is something wrong with the model i like to here that ...... because rating make sense if we can correct things
greetings Peter
Answers
I absolutely don't know how rating system works. but i think you have to contact the buyer before, and if you have no reponse, write to CGTrader staff
2
Hi everyone,
Peter, you should try asking the customer about the rating, it's definitely possible to fix the negative ratings by working together.
Regarding model rating systems:
The model rating system at the moment allows customers to rate models either positively or negatively. It should receive some changes in the near future, but I don't really want to boast on about them until they are released.
The 3D Jobs now have a 1-10 rating - it's for customers to rate the designers who have applied and completed the 3D job requested.
Cheers,
Eddie, CGTrader
173/5000
Hi Eddie good to hear that you are working on something, maybe its a good idea to let people do suggestions... so you can see if you can work these things out (in a new rating system)
greetings Peter
0
yep same here no answer at all its frustrating because its a lemon model with no problems .
you can discuss if you like it or not but that's a subjective matter
https://www.cgtrader.com/3d-models/food/fruit/lemon--3
greetings Peter
2
Often it is a buyer who buys a product without knowing if all the features are compative with his soft. And he sets a bad rating just by frustration.
It can also be a frustrated competitor who will buy a cheap product, just to set a bad rating (I have already seen this somewhere else)
But the worst is the "truster rating" that allows a seller to rate the products of another seller without even testing it, it is purely a poison
1
i think the problem is we need a good system for this problem if you give a comment or a rating then it would be nice
if you can defend yourself for example repair the problem or do a refund .
now everybody can say everything about you without any way to solve the problem
so better a good rating system then a bad like this
but i am sure CGT will come with something
1
Supercigale is right! I have bought models in the past and the software incompatibility issue can cause frustration. Having said that it seems like CGtrader is now offering to convert files which is awesome!
Also when I ran into the problem I contacted the artist first and then the support team and they converted the file for me.
Sometimes it also happens that since it is an international site that even if you contact the seller they do not understand what you are asking them.
The biggest problem of all though is that there are lots of buyers who buy for their company and they are not 3D artists. They have no idea how to fix basic texturing problems or render a product.
What they need is a plug and play super easy product they can download, extract to their desktop open it with maya or whatever they use and instantly do a test render by pressing a button to see if the model works and then they'll pass it on to their team of artists to work with.
I think that it is difficult as a seller without support to provide models that are like that.
There are of course other buyers out there who are students or artists and they won't rate you badly because if a texture is not set to the right folder they can easily go in and tweak stuff.
1
It also helps to make the description of what you provide as detailed as possible.
Show the strengths and positive side of your work but also mention its shortcomings if any.
For example, when a texture seam is visible somewhere you just mention it.
Or other short comings if any, just tel about it and don't keep it a secret or ells a buyer can feel cheated or tricked.
Allot of problems can be avoided when things are clearly described so that one knows what to expect from the package and what not.
Another example, when you provide OBJ or FBX then best mention “textures not attached” or not render ready files. This is because you never know in what software the OBJ or FBX is going to be imported and how mush features that package provide for those formats.
(you can tell that a separate mat for OBJ was made or that the media is embedded in FBX but never give full guarantee this data will get transferred to any given program).
There are a lot of if and if not, but the general rule is you provide transparency as mush as possible.
I think Peter112 brings a nice example to this conversation on where things can go wrong, for example take a look at the model he provides and the description.
(https://www.cgtrader.com/3d-models/food/fruit/lemon--3)
Currently the description says “Lemon nicely detailed” that’s it, all the rest is left to imagination.
Maybe add some more renders and some of them up-close and include wire frames so one can determine what details the texture contribute versus what is in the mesh details.
Mention if the native format is render ready and configured for what renderer with what shaders. Provide UV layout and texture information, is there a gloss/spec, bumpmap or normalmap present?
Those 10000 poly’s are those after a mesh-smooth modifier or is this a Sub-D cage counting 10000 poly’s? Would it be Sub-D ready after mesh-smooth reversion, etc.?
I’m convinced you would not get negative feedback if all this info could be extracted from the presentation.
As far as I can tel (according to info) you provide a 10000 polygon sphere with some protrusions, no textures, some exotic texture cords and no materials or something render ready for 10 dollars?
@ruslans3d, although less prone you also have very little info, basically copy and paste descriptions. You would maybe want to add to description “meshes fully attached” (if they are). Game artists are used to work with modular kits and you seem to provide complete models, not a kit.
My critic may seem hard but I really want to help, I believe that these are your problems and they can be solved. Some clients may indeed have less knowledge, but the reverses cases also exist, always keep that in mind.
Ps. You can use some marketing pep-talk (like great or detailed, etc,) but do it very subtile and keep it far less then adding real information.
Also note it's better to think the buyers shortcomings are mine shortcomings to overcome.
If you feel responsible for the pitfalls they can fall in and try to prevent them, then you are in a position to make things great for them and eventually yourself, consider the work on this never done, this is a perpetual thing that needs constant updating and fine tuning.
I agree with you iterateCGI and i will have a look about this.
But i am still convince that if people have a problem with the model they can contact me .
i really don,t understand to get a bad rating , and if i ask why no answer at all??
and if you are looking for 3d models i think you know a little about software and texturing etc.
again its not fair in my opinion to rate negatively and i cannot response on that.
I can agree it’s not polite if a person is not responding, but on other hand he may not be able to.
Suppose he is Chinese and can read little English but certainly not wright it.
The problem with that lemon is that the render is showing a textured model and info panel shows the model has no textures, basically 50% of buyers is going to feel tricked if they only look at the render.
IterateCGI hello,
I try to give a maximum of détails in my description, especially the rigging, I explain first that only the 3DS Max version is rigged,
then I explain again that the exchanges formats are not rigged , i explain what is exchange format (.obj, .fbx etc)... Even with all these explanations,
there are REGULARY sellers who complain that the .Obj format is not rigged ... With all the best will in the world,when a buyer doesn't want to understand, he will not understand :)
Note that some "buyers" use this strategy "elsewhere" to get their purchase refunded;)
@ Supercigale, I agree that sellers need protection against fraudulent attempts, but the clients also need something of a protection against sellers in some cases. They can for example express critique in the comment section below the model, but for those hoe cannot express in English they can just vote a negative feedback.
Ps. to avoid the rigging disputes you could for example publish the rigged model in the native format only, then make a separate publish for the exchange formats at lower price points and provide a link in descriptions (those formats have less value anyways, they just provide 3d data).
You could add in the comments for example, “Note; if you need only the 3D model for import (having no rigging) then you can find it at lower price point here”, then provide a link to that publish.
Also maybe just provide clay renders on that one, just for sake of strait communication.
That's how I do it anyways, see example here (https://www.cgtrader.com/3d-models/character/sci-fi/snakebot-rs1).
I’m just suggesting things in the believe they could help folks ;-)
That is a thing that indeed can be debated but the buyer rating is an indicator for how well people feel about your service. Just try to do the best you can to avoid pitfalls and then the positive score will dominate over the negative score.
sure i have to improve things but i am happy with my sale's here i have a free tree downloaded 24000 time's
not 1 comp lane only some people had to ask something .but everybody happy i have on this moment around 250 models here if the buyers rating is an indicator them people can think 50% of my models are shit ..... because its 2 on 4 now you cannot expect that everybody is thinking its an indicator.
al the years i am here now there where 2 people negative and 4 positive so in perspective of my sale's its nothing but for people want to buy something here it means lets go to someone else
It indeed seems that very few people use the rating system, I think that's the weaker point of it.
A way to maybe improving that would be an automatic mail that came few day’s after the purchase displaying the purchased model and a request for rating it.
You have some valid points in previous comment, but still, maybe better stick to strategy’s for getting positive rankings predominantly. Maybe just delete/edit those few tricky assets that potentially infect your whole library negatively?
Buyer rating is not a totally bad idea, it also helps the designer to see he needs to do something if he gets negative rankings consistently.
Ps. About the free models, no one would rank negative on a free model so those are not reliable measurement for client satisfaction in general.
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