Hello, I am a 3D artist from Germany and have been with CGTrader for a few years selling my models.
In the beginning it was very difficult for me to gain a foothold, but with time it actually went quite well and I was very happy with CGTrader and its possibilities to be a seller.
Anyway...that's how it was in the first year. Since the last 2 years, my experience with CGTrader has been rather bad. Long waiting for my money, then the account verification, which I had to do very often and the payment process, which also changed several times. All of this made it very difficult for me to sell and reduced my motivation somewhat. The support itself is ok, but takes a very long time to get back to me, only to finally tell me that I should wait or inquire elsewhere. But what has happened now has completely thrown me off track and really taken away my motivation to continue here.
My sales have increased rapidly in the last two months and I have sold a model almost every day. For a small 3D artist like me, that's a huge success, but unfortunately...I don't get a single cent from these sales. Because CGTrader has once again changed the payment process to Hyperwallet. No matter what I do, Hyperwallet won't verify my account because they think my documents have expired, which is not true. I should send documents that prove my identity and origin. I have sent these documents 4 times and they still don't want to verify the account. To apply for other documents, I would have to wait months and it is a huge effort, because to get one document, I have to apply and show many others, which also takes months. I have even contacted hyperwallet support and I keep getting the same message from them, even though I have explained my request clearly, but they ignore it. It's getting frustrating and annoying and to be honest, I don't feel like dealing with it anymore.
I don't know if anyone else has the same problems, but I think I'm almost ready to leave this platform. It just doesn't make sense for me to wait so long for my payment or to deal with such things.
If anyone can give me an alternative to CGTrader, that would be great.
Thank you very much
