Nautilus by sman is incomplete and unprintable, sman ignores support emails

Discussion started by supercoolin

What can I do to get the designer to repair or replace incomplete and unprintable STL files necessary to complete the print of a model I have paid good money to buy from this site. sman has not answered any emails, some as old as 3 months. I have printed 95% of the model but remaining STL files are not printable, they are missing complete sections of the 3D model. Do i now have to pay more money to have a CAD designer repair his files so they can be printed?

Answers

Posted over 8 years ago
0

If you pay more and are willing you might at least consider not using him. Can you give feedback for a purchase? Does not help much but it is a start. Has the user had any activity in 3 months at all, still using this site?

supercoolin wrote
Incredible model, just a couple of corrupt files. He has used the site many times while I was begging for a response to my support questions. He fixes the very few files that are corrupt or incorrect, properly scales a couple more, it it is a Great Model at a more than reasonable price that everyone who likes 20,000 Leagues Under the Sea should build. The only 3D print files that does the Disney Nautilus justice.
Posted over 8 years ago
0

Maybe you can fix it by using this link :
https://modelrepair.azurewebsites.net

supercoolin wrote
Great tool, thx so much!!! Didn't completely repair the part, but made it printable so it could be repaired by hand. sman did finally send me the corrected file. Thx everyone for the responses and help, you are ALL GREAT!!!
Posted over 8 years ago
0

Happy 4 you.

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