why 3d model didnt come out in 3dmax

You need to share more information to get an actual answer, otherwise your only hope is the slight chance that Mulder ans Scully will return from the retirement to investigate...

Uncompressing .zip and .rar files before the import could be a good starting point though...

There may be a version difference. The file may be corrupt. It may not support 3d max.bla bla bla