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Community

"Response Rate" doesn't work!

Discussion started by sxigast

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My "Response Rate" drops every day, but I don't have any unread messages/conversations.

What is wrong?

Posted over 7 years ago

1,460

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Answers

eduardas

Posted over 7 years ago

Hi there,

Are you sure you don't have any unanswered messages? Our system shows there's a message from 2 months ago that you haven't read.

sxigast wrote over 7 years ago

@eduardas , please send me an email and tell me which of my messages that I haven't read. I'm unable to see them myself.

frnmrz

Posted over 7 years ago

-1

Sometimes I answer to a message but must answer a second time for the system to register it, at least regarding the response rate, also don't know if the costumer received my message. I always check my response rate after responding and this happens. Maybe this is not the case of this topic though.