Refund problem once again! Need more security from Cgtrader!

is there anyway to provide an option of not accepting returns?
frankly it's a disaster that anyone would buy something and after more than half a year they decide it's not what they wanted.

i see that now, my friend we are sadly under no protection whatsoever, amazon for example protect the sellers from fraud buyer with stolen credit cards, they have an insurance for that.

in this industry it's a big problem considering that CGT doesn't pursue legal actions against such buyers

Yes, that's why i will migrate my model to other platforms! Can´t depend only from Cgtrader.

Had similar situation once last year. Thanks god, it was small price... And totally agree: some protection for sellers is needed.
Another side of the problem: I don't know where to sell my models. Turbosquid is dead for me (too low royalty rate, price dictating from administration, no needed categories, totally outdated and retarded upload system etc). 3dExport looks to weak and I decided to go away from them last year... Have you any suggestions where we can sell 3d-print models (successfully) except CGtrader?

Good afternoon. I have the same situation, though they wrote off more.
Refunds: $327.83
Refund Reason: Payment reversal - no cardholder authorization.

A chain is only as strong as its weakest link!! unfortunately the modellers will always pay the price for that!! We will pay for our stolen products!

I was also affected by this situation, but not so much.. a refund of only $10.5
Do you think this is a problem only Cgtrader or any similar sites? How is this issue solved on Turbosquid for example, has anyone come across?

Hello there,

CGTrader uses a fraud prevention system already, however, to eliminate 100% of chargebacks is impossible especially when dealing with virtual goods.
So the problem is bigger than the 3D market - stolen credit cards can be used instantaneously after the theft and sometimes the security system is having a hard time identifying such transactions.
Most of them are being successfully avoided, however, we cannot stop people from being thieves.
More information about chargebacks can be found on the following page: https://ecommerce-platforms.com/glossary/chargeback

Please accept our apologies for the inconvenience this has caused.

All the best,
Justas from CGTrader

It's ugly that you are not responsible for anything. Or find a solution to have less loopholes.

Today I saw a refund list for 130 bucks. All arguments of the CGtrader team are ridiculous. If they paid for their trips from their pocket we would not have seen such lists

Hi!
In total $40 of refunds this month (the same reason - "no cardholder authorization").

Have you noticed that in most cases designers who make models for 3D jewelry printing suffered?
The intruder is clearly the same person who will come back again and again.

You made a great website, I believe in you! ))
Could you write a script that would be able to track an intruder by the amount of data already known to his browser?
And if there is any suspicion, then block this transaction, if the technology "3-D Secure" is not used.
If the customer is not an intruder, he will simply write in support and his problem will be solved.

I hope my offer will be helpful.
Thank you!

There is a vicious system in which you can buy something on the Internet anonymously. We live in a criminal environment, we are hung with locks from thieves, but these locks do not stop thieves.
Let's demand from buyers social-network authentication through Facebook or Instagram

Now models stolen from CGtrader are gradually distributed on warez sites.
Why doesn't CGtrader warn or DMCA takedown websites?

Would like him to come and answer. Don't be quiet.

I just experienced it, a refund of $ 269, with the reason "no card holder authorization"

I am very sad and disappointed because I will use the money to pay for my sister's school entrance :(

boleh saya minta saran

sorry I'm not too good at English

thanks