Rating/Feedback system not very effective for sellers
Discussion started by Pure3D
I think the rating system here needs some re-work.
I got a negative rating for one of my top selling models here (and on Turbosquid). Never had a problem with it before.
The overall problem is that you can only vote positive or negative.
It should be some kind of support possbility before a voting or at least a field where customer has to tell what was negative and maybe a hint-text with a checkbox that tells customer before voting negative he may contact the seller for assistance.
Most stuff could be quickly sorted out if the customer has a problem and is unhappy with certain things. On the other had it can sort out "fun" negative votings too.
Answers
1
You have a point, a text field for feedback would be nice.
For time being you could try to send a message to the customer asking why he is not satisfied?
Then maybe come to agreements and tell CGt staff about the issue (if resolved), then CGt staff can maybe remove the negative vote?
0
Would be nice now the customer could change his vote into a positive somehow.
Maybe under the negative icon a section resolved/unresolved could be added, displaying number of resolved/unresolved issues?
In this case then, customer feedback would display 1 negative, but directly below resolved (in green)would display 1 and unresolved (in red) would display 0.
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