Hi there,
I'm sure the support will be able to help you out with this issue, sorry if you didn't get the answer sooner. We do care and will fix this, I've forwarded the information to support team.
As for sales, they will come to you - I'd actually encourage uploading more models, since quantity can sometimes help get you noticed.
Of course, let's first settle the Payoneer issue and then work on rebuilding that trust, shall we? We don't have any intention of keeping the money away from you.
Regards,
Eddie, CGTrader