Help a newbie

So do you want to buy the models, or send the messages? How someone can help you if you can't even communicate your issue clearly? Just contact the support as it's suggested in that message and they will guide you through the issues.

https://imgur.com/a/5vcWtRo
Thank you, but what you sent me does not contain a single answer to my question, I don’t know what to do anymore, so I sent you a photo of my problem

This should help you: https://help.cgtrader.com/hc/en-us/categories/360002929757-Buying-3D-models