Customer download error

That was the complaint, yes. Good to know there was no server outage, at least. The large size was a bit of an issue with the .spp files. I'll probably have to include a note of that in the product description to avoid misunderstandings in the future.

I'll wait to see what he responds--if he does. I don't want anyone disappointed with the product.

Thanks!
Dan

I had a very similar experience this weekend. A frustrated customer has complained he cannot download the products due to slow download speeds. He also rated both purchases with negative reviews in the process. These are the first negative reviews I've ever gotten on here. I have PM'd him in an effort to sort it out, and now I'm waiting for a response.

I can certainly understand a customer's frustration with having paid money for something they cannot download. Is there something being done to address this problem?

Dan

Hello there,

Could you write me a PM telling what user has bought the model, and if he has contacted you regarding that problem? I'd like to contact him directly to find out the problem.

Thank you,
Eddie, CGTrader