CgTrader site is getting buggy every day and the sellers paying!!

austeja-ambrazeviciute

Posted about 4 years ago

Hi there,

The support team has contacted you and resolved this issue.

Kindly,
Austėja from CGTrader

qur wrote about 4 years ago

Yes, they did really fast and thanks for that. But I am trying to understand why this basic issue happens this often?

austeja-ambrazeviciute wrote about 4 years ago

There are number of reason why such situation occurs. It might be because link valid for 24 hours has stopped working, or it might be because users might not know how to download the model, or there might be trouble with processing payments and the model becomes available after some time. Unfortunately, there is no single cause. However, if you receive negative rating because of this reason, you can always contact us via support@cgtrader.com and we will help you.

qur wrote about 4 years ago

Thanks for the explanation.

SimonTGriffiths

Posted about 4 years ago

I've had the same problem. 1 negative review and that was because he said there were no textures :( That was long ago and I still have the bad review.

luxxeon wrote about 4 years ago

I feel your pain. I had 1 negative review a while back which I resolved with the customer and he was ultimately satisfied in the end, but the review still stands and it knocked my rating down almost two stars. Takes a while to rebuild that back up too, unfortunately.

SimonTGriffiths wrote about 4 years ago

Yeah! Annoying isn't it? This was 100% the customer's fault and after I solved his problem he didn't even say thanks :(

rushidimber wrote about 4 years ago

Ohh... I have uploded all my files I mean one whole package and Source folder separate also... and also a separate working file.... so there will be no issue in downloading files... or broken links. yes but its a system fault why should artist getting negative ratings for that...

rushidimber

Posted about 4 years ago

I never caught this issue... but this is helpful for me

CgTrader site is getting buggy every day and the sellers paying!!

Answers

Your answer

Latest Discussions

gingerbread-man-cookie

Being found in pla paradise

Scanned snow

Why things are so messed up here on Cgtrader ?

HCB Casamania & Horm Coat Stand

scolopendra

Most Popular Topics

I am going to start a list to promote artists who are making great models but just aren't getting the views.

Charly Tutors. Part 1

What makes Cg-trader better than Turbosquid?

Cheap and free models are killing cgtrader.

Does anyone sale something on Cgtrader?...where are customers?

Model Thief Collection