One Question about receiving payments

Discussion started by 3DCube-Studios

Hello,

I sold 2 models this month and it is said to be paid until the 20th

today is the 20th, is this a problem? it is now saying to be paid until 20th of the the next month which means I will not get payments for 2 months

Can someone explain to me what problem is this?

Answers

Posted almost 8 years ago
0

yes I havethe same problem. I have over $260 waiting to be paid and i actually need that money for something, why have i not been paid

Posted almost 8 years ago
0

That sounds bad :--/
Yesterday was Friday, maybe you get it on Monday...
Transfers on Fridays often get transmitted on Monday...

Posted almost 8 years ago
2

All that you sold this month you will receive until 20th of the next month. So don't worry and be patient.

homestudios wrote
homestudios
we say that the money is stuck that should have been paid months ago
3DCube-Studios wrote
3DCube-Studios
They have to fix this issue Waiting two months is just awful
Posted almost 8 years ago
-1

Why are we here if we can't get paid for that trust in this service

homestudios wrote
homestudios
I insist in getting income I need this income
Posted almost 8 years ago
0

Why admins don't write something here
Let's wait till Monday
If administration will do nothing- let's write to them all together!!!!!!

Posted almost 8 years ago
5

Hi everyone,

Thank you for reaching out. @Enzor_studios - The payments for sales you make in the current month are processed in the following month, meaning the payments for all sales you make in January will be processed in February.

@archamedes - it's good that you have mentioned the problem as well! Your issue will be forwarded to our accountant and the delayed payment will be made during the business days at the start of next week.

@homestudios, your information is already received and the payment will be processed on Monday.

All in all, I'm sorry to hear that there were a few problems with payments - our team is also working on making the accounting and payment processing easier to handle as it gets bigger. Thank you for voicing your concerns - they will not be left behind and will be dealt with as soon as the working week starts.

Regards,
Eddie, CGTrader

3DCube-Studios wrote
3DCube-Studios
Thank You very much, I understand now, thanks again
Posted almost 8 years ago
0

Hello,
didn't wanna make new thread, I have the same problem as people above. My money is bouncing "till next month" for quite some time now.
Just wanna make sure i have registered everything correctly...
Please let me know, can i expect the payment any time soon?

Regards,
Taljo

eduardas wrote
eduardas
Hi Taljo, Seems like your information is correct. Can I ask if you tried editing it in the past few days?
Posted almost 8 years ago
1

I have the same problem. I finished a job on Dec. 1, 2016.
The CGtrader website stated I would be paid on the 15th of the next month (in January). In January the CGtrader website stated I would be paid on the 20th of this month, so I was expecting my payment two days ago (on the 20th of January). Now it states the 20th of next month. I shouldn't have to wait an extra month to get paid. My payment method is Paypal and the CGtrader website has all the payment information.
Please help me.

Posted almost 8 years ago
1

@eduardas

I did reenter the payment info few months back to be sure everything is correct, but not recently.
Well, if everything is ok as you say, I guess i'll just have to wait.
I just dont feel like bringing the good and expensive models yet until I can see that the payment system is fluid and working, thats my main issue. I do really like the cgtrader and would like to expand here if we can get past these setbacks.

All the best,
Taljo

Posted almost 8 years ago
0

Hi guys,

Thank you for registering your issues here. We'll make sure everything is in order soon.

Posted almost 8 years ago
1

Hi everyone,

Please check your accounts for payments - they should have been dealt with. :)

Do let me know if there are any more questions or issues!

Cheers,
Eddie, CGTrader

bcmorris wrote
bcmorris
Okay, I received my payment, Thanks
homestudios wrote
homestudios
payment received/ Thanks
Posted almost 8 years ago
1

I have to wait a month on Webmoney. Can not you do me a favor? The moment it stays 200 dollars passed ...

eduardas wrote
eduardas
Hi Semsa, We're planning to let designers choose lesser minimum of payouts - that will help get payments quicker in the future. I'll mention you to our accountant for this month as well, let's see what happens.

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