Our website uses cookies to collect statistical visitor data and track interaction with direct marketing communication / improve our website and improve your browsing experience. Please see our Cookie Notice for more information about cookies, data they collect, who may access them, and your rights. Learn more

3D Models
- By Type
- 3D Models
- 3D Print Ready
- PBR
- Low-poly
- Discounts
- Free
Show all
By Category
Aircraft
Animals
Architectural
Exterior
Interior
Car
Character
Food
Furniture
Household
Industrial
Plant
Space
Vehicle
Watercraft
Military
Other
Scanned
Scripts & Apps
CG Textures
Best designers
Show all
Custom 3D
Hire a 3D freelancer
Work directly with a 3D artist for your project.
More
Post project
Order 3D models
No matter how many 3D models you need, we'll take care of it.
More
Get quote
For Designers
Earn with CGTrader
Freelance on CGTrader
Work on Modelry
Community

I bought assets but after a while the seller deleted the profile or disappeared from CG Trader. Will I still be able to download my purchase forever?

Discussion started by camargo91

Back to board

I recently noticed that two vendors I bought assets from are missing. Bought old metal models, but they are no longer available for sale (seller deleted his profile). Another is Chuvabak. Perhaps because he is Russian, he is losing sales opportunities. I already have models of it, but they are no longer for sale;

My question is, will I continue to have these file downloads available forever? Or will CG Trader take it off the cloud someday?

Thanks.

Posted over 2 years ago

578

Oldest Latest Best

Answers

LowPolyVehicles

Posted over 2 years ago

Either you bought a stolen model and person who sells it got banned, or person that you bought model from decided to stop selling models on cgt (wich is highly unlikely). Either way you won't be able to download that model again. Check with support (info@cgtrader.com) is model in question stolen and if that's the case ask for refund

camargo91 wrote over 2 years ago

The template is still available for download. Anyway, I emailed this email that showed me. If the link got broken, I would ask for a refund. Thank you very much.

zabotlama

Posted over 2 years ago

I thought that even after deleting of account the files are available for that customers who bought the models (it would give sense for me).
The easiest way is to check out whether you see the files in download section or not.
In other words try to download the files again and you will see.
Speaking the case when seller decided to leave CGT for example for selling exlusively on the other site.

camargo91 wrote over 2 years ago

The template is still available for download. I also don't understand why a seller would leave CG Trader.