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Hi there,
Thanks for reaching out.
This happens when you put identification number for Payment Agreement incorrectly.
Identification number is a number of any government-issued document such as passport, ID, driver's license, etc. or your national identification number.
It must be stated in Payment Agreement exactly as in your provided document.
If you will have any questions, please reach out to our Support via support@cgtrader.com and we will provide you more information.
Kindly,
Austėja from CGTrader
Many thanks - I've put in a ID number in - do I need to provide a scan of that document somehow too?
Please attach a copy of document with relevant information you have provided in Payment Agreement.
