My Account Blocked Help

https://www.cgtrader.com/forum/selling-buying-3d-models/why-your-account-has-been-suspended-here-is-the-possible-answer

What you mean is that you want your fraudulent winnings. Congratulations to CGT.

Hi there,

The most common reason for the account suspension is the violation of our Terms and Conditions - selling the content you do not own. If you were selling the models that you did not make yourself or you have used any material in your model that you bought elsewhere or found online, it is highly likely that we have received a stolen content report and your account was suspended for this reason.

Kindly,
Austeja from CGTrader

To open an account you must be over 18 years old. (point 1.1 of the general terms and conditions) Did you formalize the payment agreement?

You may be very talented (which I highly doubt, if you have been removed, for copyright infringements), but what you do not have is the legal capacity, to sign binding contracts. If you have not signed the agreement, you could not under any circumstances receive payment for the project carried out. And if you have signed it with false information, you have committed a crime of falsification in a commercial document. So say goodbye to your money and thank you for not receiving a lawsuit.

You CANNOT open a new account if you are not 18 years old.

"1.1. This agreement will become effective upon Creating Account and will remain in effect for the duration of your Account. To register for an Account, you must be and hereby represent that you are a legal entity or an individual 18 years or older who can form legally binding contracts. When Buyer makes a purchase without creating an account (guest check-out), the Agreement becomes effective and binding upon completion of the sale. "

Nor can you sell models of which you are not the original author or have LEGALLY acquired the property rights.

Hi there,

Creating new account would would violate CGTrader's Term of Use, which state that individual must be 18 years or older:
1.1. This agreement will become effective upon Creating Account and will remain in effect for the duration of your Account. To register for an Account, you must be and hereby represent that you are a legal entity or an individual 18 years or older who can form legally binding contracts.

You can find more information there: https://help.cgtrader.com/en/articles/2402222-general-terms-of-use

Kindly,
Austeja from CGTrader

And what will happen now with the client who requested the project this user was working on? It is clear that the user registration system is not well designed and needs to be modified. All of these incidents are detrimental to CGT and damage its reputation. Fix it as soon as possible.

Is your suspended account's nick name -kk ?
Bcz. I haven't seen this account in form for about a day

Hi there,

The client who requested a project will be eligible for a full refund, considering this unusual situation.

Please note that our registration system is working properly and is designed to match the needs of our company and its customers. We do not require users to provide any personal data during the registration process, as that would be excessive due to GDPR and Privacy laws. If the user does not involve in any kind of financial activity (purchases as a buyer or royalty payments as a seller), we would not ask for such sensitive information like date of birth, copy of ID, etc., since that information might not be needed for actual user activity (such as buying models) and is therefore considered excessive.

When it comes to actual payments, the date of birth, copy of ID and other information is required for us meet the legal and financial requirements. Whenever underaged user would enter their details, we become aware of such a situation and as a result it is not possible to get a payment for the user under the legal age.

We understand your worries, but CGTrader is following the legal standards and we require the customer data only and when it is needed for actual customer activity and/or required by law. We can’t ask for excessive personal information from all users to avoid such rare situations like this one, as that would be unfair and illegitimate. Furthermore, by reviewing paying agreements and confirming identity of every person before issuing payments let us ensure adequate control.

Kindly,
Austeja from CGTrader

Maybe a good approach to such situation will be to ask for ID data when the user applies for a project or uploads a model which he can sell. That will save a lot of time and frustration for both customers and sellers (and CGT support).

Let me disagree, the system does not work properly if situations like the one discussed here occur. Nor if repeat offenders have to be eliminated up to 10 times, if the forum is continually full of spam and other similar situations that could be avoided, asking for personal data before the account is operational. At the end of the day when someone registers as a seller, the data will be needed, the process is simply advanced.

Privacy laws as the name suggests refer to private life and commercial activity is not part of private life. Furthermore, according to article 6 of the Lithuanian Information Society Services Law, which governs electronic commerce, the information of the seller must be accessible to recipients and authorities, easily, directly and continuously. Nor can sensitive data be considered that is available in public registers, such as the name, even of legal persons.

Why hasn't this user been deleted a second time yet?

Especially in the case of repeat offenders for copyright infringement, if you remedy after the infringement has been committed, you are not taking effective, necessary and mandatory measures to prevent repeated and imminent infringement and you are allowing damage by negligence, to the original authors of the stolen models, even if the infringers make no profit, the damage has already been done. You can see how long this user has taken to open a new account and since the data validation process can take up to 15 days, the damage can be serious since in that time, these users publish a multitude of models and make some sales, Of which in the end, when the offenders are detected and eliminated, CGT is the only beneficiary.

The simple fact of changing the order of the user registration steps would end these problems and would not affect buyers, who as mentioned in section 1.1 of the terms and conditions, can even make a purchase, as guests, without creating an user.

Hi, thank you for your opinion and suggestions, we will take them into account while reviewing our internal policies and workflows. However, please note that the user’s perspective might be different to company’s perspective, as the user might not be aware of all the the facts involved in the decision and policy making from the business perspective. If you believe that something should be done on our side in one way or another, it does not necessarily mean that it is technically possible, legal or makes sense in regards to development priorities, financial or technical background and customer experience, even if it looks like a logical solution from the user’s perspective. Thank your for understanding and we appreciate your suggestions on site improvement, we will be doing our best to work further and make the necessary changes where and when it is possible.

Kindly,
Austeja from CGTrader

yes, i also agree with this Techna's point. This user has already openly admitted to 3 different things that he did that go against the user agree ment.
1, he was selling stolen models.
2, he has made a new account directly after being banned, and
3, he is 2 years to young to start working here ( i personally think 16 is fine, but is is still in the user agreement)

on top of that, this user is already starting to begin new projects with new costumers, discrediting CG trader in the proces.
Why, after personally admitting to all of that, is his account still up and running?

@rushidimber,  @ Polymath-Maniac, Thank you.

@Quiper, the user you mention is just one of 30 who were eliminated yesterday, with over 2,500 models in total.

The problem of sellers who sell models that are not theirs is one of the problems that we suffer daily. Especially serious is the case of repeat offenders, who appear again and again and that CGT has said several times, that it is not able to control effectively, because cheaters change email and IP in 5 minutes, such as the user who I start this message and it is also a minor and has not yet been deleted.

The proposed solution would solve this problem and is simple to implement, you just have to change the order in which the steps of the current vendor registration system are performed. But it should not only apply to sellers, but also to buyers and other users, thereby also solving the problem of spam in the forum, fraudulent purchases ... The current system, according to the terms and conditions, allows you to make purchases without an account and the agreement ends and becomes effective at the end of the sale. If the buyer were properly identified BEFORE making purchases, much of the fraud in purchases would be avoided, because it is relatively easy to get hold of the card details, but it is more difficult for the thief to have a copy of the identification documentation of the holder of the card.

The guest user figure should be for users who do not want to provide their data, and will not function as a seller or buyer. These invited users would have restricted operations, to activities in which personal data is not necessary, such as reading the forum but not publishing, which would avoid most of the spam that floods the forum. It is much more efficient to put the solution before the problem occurs, than to have to continually delete messages and users.

CGT is a market for 3D models, and the majority of users who register do so with the intention of buying or selling (either models or projects) and therefore their data will be necessary sooner or later. Why asking for them before is going to be against your privacy, but not later? It's ridiculous. The data will be the same that is requested now when the payment agreement is formalized, but with the proposed change, only the moment in which it is provided changes. Then, if the proposal were illegal as it says, so would the current procedure.

Requesting the personal data necessary to formalize the contract that supports this commercial activity is completely lawful and necessary, (in fact, it is being done but not at the right time). This requirement must be made when the contract is formalized, because CGT must have available the seller's data, for legal reasons, not only for tax purposes, even if he has not sold anything and even if he never does, or if he has made sales but has not yet collected the royalties.

Imagine the possible case, in which a court injunction is received against a seller, for a copyright claim. With the current user registration system, you would not be able to provide the information required by the judge at the request of the copyright owner, if the infringer has not completed the payment agreement. That would prevent the rightful owner from exercising their rights, specifically point 2 of article 77 of the copyright and related rights law and you would be looking for a problem because you could not comply with the judicial requirement.

Clearly, economic and marketing goals are prioritized in business decision-making over the safety and well-being of the authors. It is significant that in CGT's responses, the needs of your company and your customers are mentioned, but the rights of authors are not mentioned (and there are many authors and we are also an essential part of the equation). It is logical that the authors worry about defending our rights, since it seems that nobody else does it and also the law is on our side. I may not be aware of business decisions, but I am aware of the law. He seems not to want to realize the seriousness of the problem and the responsibility he has as an intermediary, for his acts and omissions (point 3 of the same article mentioned).